Reference

How Our Legal Terms Protect Your Account

tek789 operates under applicable state law, and access to our platform depends on whether online gaming is permitted where you live.

State-dependent accessAccount holder rightsPrivacy protectionsData retention policyDispute process
tek789 How Our Legal Terms Protect Your Account
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Account Security

We collect only what's needed to operate your account and comply with applicable state regulations. Your personal data — name, address, payment details linked to PayPal, Venmo, or Play+ — is stored on encrypted servers and never sold to third-party marketers. You can request a full export of your account data at any time through our support channel.

Data Retention

We retain account records for the period required by applicable state law. After account closure, personal data is anonymized or deleted according to our retention schedule.

Cookie Policy

We use functional and analytics cookies to keep your session active across mobile and desktop. You can manage cookie preferences inside your account settings at any time.

Account Security

Your account is protected with SSL encryption and OTP verification on login. If you notice unauthorized access, lock your account immediately from the security tab and contact support.

Request a Change

To correct inaccurate personal data or update your payment details — PayPal, Venmo, Play+ — submit a written request via email support. Changes are processed after identity verification.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have questions about how our legal terms apply to your account — or you need to request a copy of your data, dispute a transaction, or understand your rights under applicable state law — our support team handles these requests directly. Reach out through any of the channels below; written requests for account data or policy clarifications receive a formal response.

Team online

Live Chat

Start a chat session from your account dashboard to ask about terms, account status, or eligibility questions. Chat connects you to a real agent.

Email Support

Send written requests — data access, account closure, policy disputes — to our support address found in your account settings. Written requests get a documented response.

Account Help Center

Our help center covers state eligibility questions, PayPal and Venmo transaction disputes, and how to submit a formal complaint about a terms decision.

Common Questions About Our Legal Terms

These are the policy questions we hear most from account holders in eligible states. If your question isn't covered here, live chat or email support can walk you through the specifics of your situation.

Access depends entirely on your state's laws. We only allow accounts from states where online casino or sportsbook activity is legally permitted. Check your state's current regulations before creating an account.

Send a written data access request to our support email — the address is listed in your account settings. After identity verification, we'll provide a full export of your account data within a reasonable timeframe.

Funds in a suspended account are held pending review. If the account is permanently closed, any remaining balance is processed according to our account-closure policy, which you can request in writing from support.

Yes. Start a dispute by contacting us through live chat or email support with your transaction reference. We'll investigate and respond in writing. PayPal and Venmo may also have their own dispute processes running in parallel.

We update our terms when legal or operational requirements change. We post notice of material changes inside the platform. Continuing to use your account after a posted update means you accept the revised terms.

Submit a written account-closure request via email support. After identity verification, we process closure and anonymize or delete your data in line with our retention schedule and applicable state law.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.